Hosting, Monitoring & Support - Taken Care of, Around the Clock

Launching software is the easy part. Keeping it healthy, fast, and available is what protects the investment.

We host, monitor, and support your application 24×7 so your team can focus on the business, not the alarm clock.

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Some of the brands empowered by SoftwareSeni

What We Do

Three Disciplines, Working as
One Service

From the moment your application goes live, our team takes responsibility for keeping it healthy combining proactive watching, fast human response, and steady monthly improvements.

Watch

Continuous 24×7 monitoring of uptime, server health, backups, SSL, and security events with automated alerts to an on-call engineer the moment something looks off.

Respond

One email to support kicks off a triaged response. Severity is assigned, an estimate is sent, and resolution begins under a published SLA, with no chasing required.

Improve

Monthly capacity reviews, backup-restore verification, security patching, and performance tuning - preventing problems before they show up in your inbox.

How We Help You

The Scale Behind The Service

SoftwareSeni possesses the proficiency, flexibility, and scalability to take operational responsibility for your software backed by a 220-person team across Sydney, Yogyakarta, and Bandung.

Dedicated Team

Satisfied Customers

Google Reviews

Years in Operation

What's Included

One Monthly Fee. Everything that
Matters

A complete operational service designed for product teams who want to ship features, not babysit infrastructure. Every line in the list is part of the standard monthly engagement.

TALK TO OUR TEAM

Managed Cloud Hosting

AWS infrastructure with SSL, CDN, and real-time scalability built in.

24×7 Automated Monitoring

Uptime, CPU, memory, disk, and certificate health watched continuously with alerts routed to an on-call engineer.

Daily Encrypted Backups

Off-site backup storage with monthly restore verification so a backup that doesn't work isn't waiting to surprise you.

Email Ticketing & Published SLA

Submit support requests to a managed ticketing system with response times you can plan around.

Dev, Staging & Production Environments

Maintained side-by-side so changes can be tested and shipped safely.

OS & Platform Security Patching

Scheduled, tested, and applied without disrupting business hours.

Monthly Health Report

Load, capacity, backup verification, and recommendations delivered to your inbox each month.

Service Level Agreement

A Response Time for Every Kind of
Incident

Every ticket is triaged into one of four severity levels with response times measured from the moment your email lands in our system.

SEV 1 - CRITICAL 24×7

15 min

Response time

Outages or critical impact handled around the clock by our on-call engineer.

SEV 2 - HIGH

2 hrs

Response time

High-impact issue; critical features still functional.

SEV 3 - MEDIUM

8 hrs

Response time

Medium impact; workaround available.

SEV 4 - LOW

24 hrs

Response time

Low-impact requests and general queries.

How It Works

From Ticket to Resolution, in Four
Steps

A simple, predictable workflow your team can rely on, no portal hunting, no escalation games.

1

Submit

Send a single email to our Support team. Include screenshots, error messages, and impact.

2

Triage

Our team acknowledges the ticket, assigns a severity, and confirms the response window.

3

Resolve

An engineer picks up the work, provides an estimate if relevant, and ships the fix.

4

Report

You receive a closure summary, and a weekly digest of cumulative hours and tasks.

HOW IT WORKS

Certified Excellence, Built In

SoftwareSeni complies with global standards to offer industry-leading security and reliable cloud services. Our dedication to excellence and compliance is built into every engagement.

ISO 27001 Certified

Independently audited information-security controls - encryption, access management, monitoring, and incident response.

AWS Select Partner

Recognised by AWS for the depth of our cloud expertise. Servers in Sydney, Ireland, Singapore, and the US.

OWASP Secure Coding

All engineering follows OWASP secure-coding guidelines, with periodic penetration testing as standard practice.

Australian Oversight

Your day-to-day contact is an Australia-based Project Consultant or Director, never a black box.

What Our Client Said

“They really are a true extension of our business. The quality of their work, the thoroughness of their processes, and all the value-add work they do has been a big part of our year-on-year growth. They're always there if an emergency arises.”

Clint Robinson

CEO of GoSwitch

Price & Services

Predictable Monthly Fees.Transparent Hourly Rates.

A fixed monthly fee covers hosting, monitoring, and unlimited Severity 1 response. Additional work is quoted at transparent hourly rates billed in 15-minute increments, only for hours actually worked.

Hosting, Monitoring & Support

A single monthly engagement covering everything you need to run your application reliably with a clear ladder of hourly rates for anything beyond the standard scope.

All seven inclusions above
Unlimited Severity 1 incident response
15-minute billing increments for ad-hoc work
30 days' notice on any rate change
Weekly reporting of cumulative hours

Starting from

^A$199

per month, ex GST

REQUEST A QUOTE

FAQ

Frequently Ask Questions

What does "24×7 monitoring" actually cover?

Our 24/7 monitoring covers server uptime, CPU usage, memory consumption, disk space, and application-level synthetic transactions.

How is the monthly fee calculated?

The monthly fee is based on the selected hosting tier, any additional services, and usage metrics as outlined in the contract.

What happens for support requests outside business hours?

Support requests outside business hours are handled by our on-call team. Critical issues trigger PagerDuty alerts, waking up an engineer regardless of time.

Where will my application be hosted?

Your application will be hosted on our secure, high-performance servers located in our data centers. We ensure compliance with industry standards and best practices for security and availability.

Do I need to migrate to your hosting to use this service?

No, you can continue using your current hosting provider. Our service is compatible with applications hosted elsewhere, though migrating to our hosting may offer performance and support benefits.

Can I cancel or change the service later?

Yes, our contracts are month-to-month. You can upgrade, downgrade, or cancel with a 30-day notice period.

Hosting, Monitoring & Support - Taken Care of, Around the Clock

Some of the brands empowered by SoftwareSeni

Three Disciplines, Working asOne Service

Watch

Respond

Improve

The Scale Behind The Service

One Monthly Fee. Everything that Matters

Managed Cloud Hosting

24×7 Automated Monitoring

Daily Encrypted Backups

Email Ticketing & Published SLA

Dev, Staging & Production Environments

OS & Platform Security Patching

Monthly Health Report

A Response Time for Every Kind of Incident

15 min

2 hrs

8 hrs

24 hrs

From Ticket to Resolution, in Four Steps

1

Submit

2

Triage

3

Resolve

4

Report

Certified Excellence, Built In

ISO 27001 Certified

AWS Select Partner

OWASP Secure Coding

Australian Oversight

What Our Client Said

Clint Robinson

Predictable Monthly Fees.Transparent Hourly Rates.

Hosting, Monitoring & Support

Frequently Ask Questions

Need a reliable team to help achieve your software goals?

BUSINESS HOURS

SYDNEY

YOGYAKARTA

BANDUNG

Three Disciplines, Working as
One Service

One Monthly Fee. Everything that
Matters

A Response Time for Every Kind of
Incident

From Ticket to Resolution, in Four
Steps