The Tea Centre

The Tea Centre is an Australian-owned and operated company that specialises in selling high-quality, loose-leaf tea. Founded in 1993, it has grown to be a well-known name for tea lovers across the country.

Client Location

Australia

Model

Project Based

Link

https://theteacentre.com.au/

Project Detail

What Was The Brief?

The Tea Centre requires ongoing monitoring and support services to assist with the day to day operations for its website.

Back-End

Front-End

Project Manager

Quality Assurance

How Did We Fix It

Identifying the Key Challenges

The Hurdles

Additional cost and resources: setting up proper monitoring tools and providing ongoing support requires extra budget, tools, and manpower.
24/7 availability expectations: adding “support” may create expectations for round-the-clock coverage, which might not align with current team capacity.
Maintenance: monitoring tools themselves need maintenance, updating, configuring alerts, and managing false positives.