RedBalloon been a trusted leader in the online retail space since 2001, after pioneering experiential gifting in Australia. They connect customers with almost 5000 unique and amazing experiences, sourced from more than 1500 business partners across Australia and New Zealand.
What We Do
Project Description
RedBalloon connects customers with almost 5000 unique and amazing experiences, sourced from more than 1500 business partners across Australia and New Zealand.
SoftwareSeni has enabled RedBalloon to access a depth of technical expertise that their staffing budget could never meet. That technical expertise, working alongside the Redballoon team, has made it possible for them to punch well above their weight in a cutthroat industry.
SoftwareSeni's Scala engineers were tasked with hitting technical milestones that were beyond the capabilities of RedBalloon's inhouse team, making it possible for our client to achieve product and business goals that had once been out of reach.
Along with technical skills, SoftwareSeni also provides a Customer Service team which is fully integrated with RedBalloon's core Customer Support team. This combination of local and near-shore teams allows RedBalloon to maintain their high level of customer service and to scale for seasonal surges.
